Frequently Asked Questions

General

Do you support Yosemite?
Where is the Library folder in OS X?
How do I upgrade my software?
Are there limits in demo mode?
Do you support the WMA format?

 

Licensing

I cannot activate--what do I do?
I just made a purchase but I cannot activate.
I do not have an internet connection and my activation fails--how do I activate?

 

Library Monkey Pro

What is new in the latest Library Monkey Pro?

 

Library Monkey

What is new in the latest Library Monkey?

 

Sound Grinder Pro

What is in the latest Sound Grinder Pro?

 

Sound Grinder

What is new in the latest Sound Grinder?
How do I upgrade to Sound Grinder 3.0
Does Sound Grinder 3.0 support the BEXT chunk?

 

 

 

 

General

Do you support OSX Yosemite (10.10)?

 

Yes, the latest versions all support version 10.10.



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Where is the Library folder in OSX?

 

With all new operating system updates, we are bound to find incredible new capabilities and surprises. Once of those surprises is that the Library folder is no longer visible in a user's Home folder. There are times we may ask for your log file outside of our powerful User Feedback System, and you will need to gain access to this folder. To access the folder, hold down the OPTION key and click on the "Go" menu while in the Finder. You will see the Library folder appear in the list. Click on Library and you will now have access to the folder.

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I cannot activate--what do I do?

 

Each purchase includes one license to be activated on a single machine. If you had a hardware repair (e.g. Hard drive or motherboard replacement) or no longer have access to the license machine, contact customer service and we will reset your activation. Once the activation is reset, you can activate on the new machine.

If you have access to the licensed machine, choose deactivate from the Application Menu. Wait, 1-15 minutes and then go to the desired machine and enter the activation inforamtion.

Important: After deactivating, you may not be able to activate for up to 30 minutes. This is due to the need for all servers to note the deactivation. We recommend waiting at least 5 minutes before trying to activate.

To avoid this is the future, be sure to de-activate your license by choosing the deactivation option under the products application menu.

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I just made a purchase but I cannot activate

 

All purchases made through the online webstore can take up to an hour to fully activate. If you still cannot activate after an hour, contact customer service.

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I do not have an internet connection and my activation fails--how do I activate?

 

If you do not have internet connection on the machine you wish to activate, you can perform a manual activation. Note: This process does require access to the internet via another computer or device, such as a smart phone, to activate.

Follow these steps to manually activate:

  1. Deactivate your current license by choosing "Deactivate [Product Name]…"
  2. Wait 15 minutes for the deactivate to clear all servers.
  3. Ensure that the internet is disabled on the machine you are activating.
  4. Run the application.
  5. Click "Activate".
  6. At the prompt, choose to manually activate (if you do not see this option you may need to quit and reopen the application a couple times.
  7. Follow the prompts to activate the license.

Once complete, you will no longer need to activate via the internet.

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How do I upgrade my software?

 

Each of our products is updated often, and most of these updates are free to licensed users. To upgrade your your software, select the "Check for Update..." option in the applications menu and follow the prompts.

For major paid upgrades the process is quite simple. Ensure that you have the latest licensed version installed and activated and then download the new update. Run the new version and you will be provided with the upgrade options. Follow the prompts and you will be up and running with the latest features and abilities in no time.

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Are there limits in demo mode?

 

Our products will run in demo mode for 15 days from date of first launch. During this time, you can experience all of the powerful features of the application. The only limitation is that the first half of all processed files will be the expected audio, but the second half will contain silence. A license can be purchased at anytime by choosing the "Buy" option from the application menu or splash screen. Once activated all restrictions will be lifted. At the end of the 15 day demo, the application will no longer operate until purchased and activated.

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Do you support the WMA format?

 

All products have been updated to take full advantage of all audio formats supported by the Apple® Quicktime® architecture. This includes the ability to read files through Quicktime components such as the Flip4Mac® Windows Media® component, and others.

If you have a file format that you would like to see supported, we want to hear from you. Click here to contact us with your request.

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Library Monkey Pro

 

What is new in Library Monkey Pro 2.0?

 

A complete list of new features in Library Monkey Pro 2.0 can be viewed here.

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Library Monkey

 

What is new in Library Monkey 3.1?

 

A complete list of new features in Library Monkey 3.1 can be viewed here.

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Sound Grinder Pro

 

What is new in the latest version of Sound Grinder Pro 2.0?

 

A complete list of new features in Sound Grinder Pro 2.0 can be viewed here.

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Sound Grinder

 

What is new in the latest version of Sound Grinder?

 

A complete list of new features in Sound Grinder can be viewed here.

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Does Sound Grinder 3.0 support the BEXT chunk?

 

Sound Grinder 3.0 supports the importing and exporting of the Broadcast Extension (BEXT) metadata. However, Sound Grinder does not support the display or editing of this information.

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